Branch Manager (Raleigh, NC)
Reporting to the Regional President, the Branch Manager manages the daily operation of the branch. Responsibility for the branch P&L, achieving annual goals both top and bottom line. Provides leadership for the Branch, ensures delivery of quality services, manages operations efficiently, works closely and effectively with sales staff to achieve profitability objectives. Coaches, trains, and develops staff. Promotes client and employee retention initiatives. This position is required to supervise the Branch Coordinator, Sales, and Operations personnel.
Job Duties:
- Review branch profit & loss statement, sales and activity reports, and other performance data to measure productivity and goal achievement, and to determine areas needing improvement.
- Prepare budget, manage revenue and expenses, drive new client acquisitions, ensure great client service, and manage and prepare reports to document results.
- Authorize all expenditures managed directly by the branch in adherence to the annual budget.
- Review all contracts received or created to ensure the company’s best interest is maintained.
- Responsible for cost and quality control of operations activities.
- Keep up to date on company products and policies, disseminate appropriate information in a timely manner to department personnel.
- Maintain positive relationship between sales, field operations, and service personnel.
- Ensure that proposals are accurately reviewed, priced competitively, and authorized prior to submittal by sales.
- Monitors job costs and company operating expenses.
- Justify requisition of new employees
- Determine staffing requirements, interviews, and hires, as well as develop and manage new employees, or provides oversight for those personnel processes.
- Utilize basic understanding of company-wide operational and financial goals to making contributions toward their achievement
- Build and maintain an effective branch organization committed to customer and employee satisfaction and profitable growth.
- Oversee supervision of Operations Manager of the fleet, including assignment and maintenance.
- Establish goals and development plans for all direct reports.
- Evaluate employee performance annually and collaborates with Operations Manager on field team performance for effective growth.
- Review and authorize all branch personnel changes as deemed appropriate.
- Manage and encourage adherence to all company policies and ensure that all areas of branch and employee safety are obtained.
- Implement office management procedures/programs to improve quality and enhance the office working environment.
- Work with BDM on proposals when assistance is required and assist with new prospects as needed.
Experience and Skills:
- Proficient with Microsoft® Office Suite—including Microsoft Project®, Microsoft Excel®, Microsoft Word®, and Microsoft Outlook®
- Understanding NetSuite® is a plus.
- Excellent verbal and written communication skills.
- Ability to establish and maintain effective working relationships with both internal and external customers.
- Follow up on customer satisfaction issues to drive resolution.
- Detail oriented and organized
- Strong analytical decision-making capabilities.
- Self-motivated with the ability to motivate and influence others.
- Must be able to manage multiple tasks while meeting strict deadlines.
- Strong planning and reporting skills.
- Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, and coordination of people and resources.
- Knowledge of principles and processes for providing excellent client service.
- Knowledge of sales and marketing principles and methods including strategy, tactics, and sales techniques.
- An understanding of job financial reports and the ability to apply these to cost containment in managing projects.
- Strong understanding of the profit and loss statement.
- Bachelor’s degree or a minimum of Associate’s degree with six or more years relevant experience and/or training; or equivalent combination of education and experience.
- Present a professional image of company when speaking to clients
- Effective presentation skills
- Established written procedures and policies
- Comprehensive understanding of installation methods, best practices, and procedures.
- Ability to collaborate with vendors and create partnerships.
- Excellent organizational and prioritization skills
- Ability to travel—overnight travel is required.
- Ability to work independently
- Ability to identify tasks and delegate.
- Possession of state-specific licensing (i.e. Class D, Alarm Installer, etc.) or ability to hold such a license on in position.
- Good driving record
- Possession of a valid state issued driver’s license
- Fulfills all responsibilities in an honest, ethical, and professional manner.